ETC Computer Lab

Information Technology

How Can We Help?

There are several ways to get support from the Information Technology Department. The fastest way is by calling the Help Desk at 267-341-3402. If you prefer finding your own answers to your questions, explore articles in the Knowledge Base. Rather submit a support ticket? Our technicians respond within one business day.

If you prefer in-person assistance, visit the IT Help Desk Office:

Holy Family Hall -  Holy Family Hall - Room 111 

Call: 267.341.3402  

Hours - Fully Staffed  
Monday - Friday 7:30 a.m. - 4:30 p.m.

Hours - Limited Staff  
4:30 p.m. to 7:30 p.m.

Closed on weekends and official University holidays

If no one is available after hours, you can email, submit a service request, or call and leave a voice mail, and we'll get back to you as soon as possible.

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Academic Technology

The Academic Technology team provides support and resources for students, graduate students, and faculty. Our staff collaborates with campus partners to assist instructors in enhancing their teaching tools, whether on campus or online, to deepen student learning.


Electronic Communications Acceptable Use Policy

All users are expected to use Holy Family University’s electronic communications systems in an appropriate and ethical manner for instructional, educational, and research purposes. Review the university’s Electronic Communications Acceptable Use Policy for more information.